Home >> Support
Please, leave a comment if you have any problem or suggestion.
Please, send it to:
Jesus, i have similar problem to MarkH. I cannot sign on, I cant download firfox so I am not able to sync. I beleive the wifi had a problem when I was downloading. Could I try downloading again? Without paying again? Your help is appreciated. Thank you, ron
Did you receive the E-mail I sent you with the log on information?
Yes, I got it. I’ve been away during the weekend, I’ll test it ASAP.
Please, let me test Mark’s credentials, we might have the solution.
As I guessed, there is an issue with auth process related to the cryptographic library I use in the app. I’ll try to find a workaround asap.
It’s very strange. I thought it was a decrypting issue, but after some tests, I think there is something strange with your account.
I’ve tested another client and has the same issue decrypting data.
Is your account quite old or quite new?
There might be some changes in the protocol although I could not find anything. My account works fine :S
@Mark, @Ron Morey,
I have a glue 🙂
Mark, your account is an old one, with username instead of email.
Ron, is that your case too?
It seems that there is something with this kind of accounts, but the doc is very bad. I’m looking for some more info.
@Mark, @Ron Morey,
I have it solved.
Hope to get the update published by the end of the week.
Update is online now!
Please, try it and let me know if everything works fine now.
I loaded the application yesterday, I have been able to sync passwords, but bookmarks never complete.
I have left it to sync for hours and there are no bookmarks on my Playbook and no errors in the application.
Is there a way to troubleshoot (e.g. logs on the device)?
There are no logs.
As for your description, it seems something in received data is breaking launching an uncaught exception.
If you don’t have any important or personal data I could make some tests using your credentials, I can’t think on any other way as it’s just a problem related to your account.
unfortunately, I have work related data in my bookmarks along with financials.
Is there a limit to how many bookmarks? I have 39 folders, and over 200 bookmarks
No man, there is no limit. I have more than you!
I don’t know how we can manage with this. Any idea?
Ugh, PEBKAC (problem exists between keyboard and chair). Did not have bookmarks set to sync in firefox on my main PC.
Working fine now.
Allow for selection of PB Native browser or Bridge browser.
I have many links that are on my companies intranet and can only be accessed via the Bridge browser due to security restrictions
Your email address will not be published. Required fields are marked *
Notify me of followup comments via e-mail. You can also subscribe without commenting.
Notify me of new posts by email.